Customer intelligence agent
Reads every conversation, order and ticket, then tells you why people buy, stall or leave.
Top reason for cart drop-off this week: shipping cost shown too late.
NEWVoice agents now speak Bahasa Indonesia
AI agents that talk to your customers the way your best team member would.
Brightloop agents answer, sell and follow up on WhatsApp, voice, email and chat. In your customer's language, with the limits you set.
Live conversations 3 agents online
Rina P.
WhatsApp
Arjun M.
Voice
Siti A.
Instagram
Tomás R.
Email
Kak, paket saya belum sampai. Order #48213 ya.
Sudah saya cek, Kak Rina. Paketnya ada di hub Bekasi dan dijadwalkan tiba besok sebelum jam 3 sore.
✓ Pulled courier status · ✓ Offered delivery update alerts
Voice call · Arjun M.
02:14“I can move your renewal to the 15th and keep the same premium. Shall I confirm?”
Built for teams like these
Kopi SelatanLumina LearnFitHausDapur KitaNoor BeautyRumah RakitKetupat ExpressSehat FarmaArunika TravelPasar SegarKopi SelatanLumina LearnFitHausDapur KitaNoor BeautyRumah RakitKetupat ExpressSehat FarmaArunika TravelPasar Segar
The agents
Six specialists, one shared memory of every customer
Each agent has one job. Put them together and they cover the full customer journey.
Sales agent
Answers product questions, compares options and closes the order inside the chat.
Sent size guide, applied first-order code, order #2231 confirmed.
Segmentation agent
Groups customers by what they actually do, not by rules someone wrote last year.
New segment: bought twice, no visit in 45 days, likes bundles.
Personalization agent
Writes each message for the person receiving it, in their language and tone.
Switched to Bahasa Indonesia, recommended the refill pack.
Journey agent
Decides the next best step for every customer and schedules it on the right channel.
Reminder moved from email to WhatsApp after two unopened emails.
Support agent
Resolves order, refund and account questions at any hour, and hands off when it should.
Refund approved within policy. Escalated one damaged-item claim.
Use cases
From first click to fifth order
Turn visitors and ad clicks into first orders
Flow 1
Lead qualification
Replies to ad inquiries within seconds and asks the two questions that matter.
Flow 2
Drop-off recovery
Notices an abandoned checkout and follows up with the answer the shopper was missing.
Flow 3
Callback booking
Calls back high-intent leads and books a slot with your sales team.
Workflow builder
You decide what the agents are allowed to do
Chain agents into a workflow, set the rules each step must follow, and replay past conversations to see what would change before you publish.
- ✓Refund limits, discount caps and topics to avoid
- ✓Human approval on any step you choose
- ✓Test runs against saved conversations
- ✓Version history with one-click rollback
workflow / cart-recovery-v4
- TriggerCheckout abandoned for 30 min
- Segmentation agentSkip if customer contacted in last 24h
- Personalization agentWrite message in customer's language
- GuardrailMax discount 10%, no free shipping promises
- Sales agentSend on WhatsApp, answer follow-ups
Channels and integrations
Wherever your customers already are
One agent, the same memory, on every channel. Connect the tools you already use and the agent picks up context from all of them.
StorefrontHelp deskCRMAd platformsPaymentsCourier trackingData warehouseCalendar
Two-way chat, catalog and payments
Voice
Inbound and outbound calls
Replies and journeys
SMS
Reminders and OTP follow-ups
Web chat
On site and in app
Instagram DM
Comments and direct messages
FAQ
Questions we hear on every demo
Which languages do the agents speak?+
English, Bahasa Indonesia, Hindi, Tamil, Thai, Vietnamese and more for text. Voice support covers the most common of these, and agents switch language when the customer does.
Will the agent say something it shouldn't?+
Every agent runs with guardrails you set: approved topics, refund limits, tone and words to avoid. You can test each change against saved conversations before it goes live.
How does it work for an online store?+
Connect your storefront and messaging channels. The agent learns your catalog, policies and past tickets, then starts with support questions before you switch on sales and retention flows.
Can financial services use it?+
Yes. Conversations can be kept in-region, personal data is masked in logs, and sensitive actions always require a verified customer or a human approval step.
How long does setup take?+
Most teams run a first agent on one channel in about two weeks, including testing with their own conversations.
See an agent handle your real conversations
Send us a few anonymized chats. In a 30 minute call we'll show how an agent would answer them.